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A. Hollybank Treetops Adventure Pty Ltd, 66 Hollybank Road, Underwood, which is in the Hollybank Forest Reserve, Launceston, Tasmania.
A. Follow the road-signs to Lilydale, and you will find us signposted just off the Lilydale Road, 15 minutes north-east of Launceston. GPS co-ordinates are latitude -41.301797 and longitude 147.207436
A. Duration of the Zipline Adventure is approximately 3 hours and the Segway Tour is approximately 2 hours, and you must check in 15 minutes before your confirmed time. We cannot accommodate late arrivals.
A. Treetops Adventure Tours operate morning, afternoon and night. Segway Tours operate morning and afternoon. Contact our reception to check on availablity. P: (03) 6395 1390, E: firstname.lastname@example.org.
A. Bookings are essential, and can be made on the web site by clicking here or direct at (03) 6395 1390.
A. Bookings can be made on the web site by clicking here or direct at (03) 6395 1390.
A. We require you to check into reception 15 minutes before your scheduled tour time.
A. Full instruction and safety briefing on the relevant equipment you will be using on the Adventure. The forest experience, including journey through the forests is all brought together with an informative and detailed interpretation on the forest, the creatures that inhabit it and the plants that grow and make up this unique environment. On completion you will be given a commemorative certificate.
A. We accept all major Credit Cards on our website, and our Visitor Centre accepts all major Credit Cards, Eftpos and Australian currency.
A. Your booking is a non-refundable purchase and is for a specific time and date. Changes to the date and / or time of your reservation will only be considered if received seven days before the confirmed tour. You will only be accommodated at an available time and date.
A. You are required to wear enclosed and comfortable sport or hiking shoes. During the cooler and winter months you must wear warm clothing and bring a weather-proof jacket with you.
A. Hollybank Treetops Adventure will provide you with a secure locker in which to leave your valuables.
A. Hollybank Treetops Adventures operates in all weather conditions, and tours will only be cancelled in extreme weather conditions such as lighting storms and high winds. Hollybank Treetops Adventures will postpone tours at our own discretion and will offer an alternative departure date at a time of your choice.
A. Safety requirements dictate that all jewellery, that can be removed, must be removed. Hollybank Tree Tops Adventure does not carry any liability for jewellery lost on the tour.
A. Yes you can. We will supply you with a suitable lanyard to secure your spectacles or sunglasses.
A. No. Safety requirements dictate that we do not allow the carrying of any personal items that can be dropped or lost during the tour. Your guide is equipped with a high quality digital camera and will capture some highlights of your trip, and these will be available for viewing and purchase at the visitor centre.
A. Yes. Proof of age, such as a passport, or school identification card will be requested for all children when checking in for the tour. Children must be a minimum of 3 years old to participate on the Canopy tour. There must be one parent, or adult guardian, accompanying children under 13 years of age on the Canopy tour. Children must be a minimum of 16 years old to participate on a Segway tour. Weight restrictions do apply.
A. Yes, we welcome all individuals who can sustain moderate physical activity for the duration of the tour which is approximately 3 hours (Zipline), and 2 hours (Segway). We recommend that individuals are reasonably fit and have full coordination, as there is a walk to the entry point and back. Individuals who suffer from any: - heart condition; - visual impairment (except those wearing prescription eyewear); - hearing impairment; - vertigo, fear of heights, dizziness; - pregnancy; - respiratory; - missing limbs; should take advice from their medical professional. We reserve the right to decline your participation in the tour, if we believe you would be unable to carry out all the required drills to enjoy a safe and exhilarating tour. If required you will be able to bring medication on the tour with you.
A. Participants may use this adventure to overcome their fear of heights, and if there is a situation that individuals are unable to continue, we have a system to allow people to abort the tour and return to the visitor centre.
A. Yes, please call the visitor centre to describe your disability, so we can ascertain if we are able to accommodate you.
A. Yes, all participants must sign the release before commencement of the tour. Click here for an example of the waiver you will be required to sign, should you participate on one of our tours.